Delete your account
Short the Ask · one tap in the app, or one email
In the app
- Open the Profile tab and tap Delete account, under Sign out.
- Confirm. Your account is deleted right away and the app signs you out.
This is the fastest path and needs no email from us. It cannot be undone.
By email
- If you no longer have the app, send a message from the email address on your account to xuberenttechnologies@gmail.com with the subject “Delete my account”. If you signed in with Google or Apple, that is the address on that account (or, with Apple's hidden email, any address; we will match it to your display name).
- We reply to confirm it is you, then delete the account within 30 days, usually much sooner.
- Signing out or deleting the app removes it from your phone but keeps the account until you delete it one of these two ways.
What is deleted
- Your account and sign-in details, including any Google or Apple link.
- Your forecasts, positions, token balance, and reputation and accuracy scores.
- Houses you submitted that have not been published, and the photos you uploaded with them.
- Push-notification tokens for your devices.
- Your name from the leaderboard.
What is kept
- The game's ledger, with your name removed. Every token that moved is recorded once so the accounting stays auditable; after deletion those rows no longer point at you.
- Markets that already resolved keep their outcome and their odds history, which never named you.
- Houses you submitted that were published stay in the game, without your name. Email us if you want a photo taken down too.
- Analytics records, with your account removed from them.
Questions
Anything else about your data is in the Privacy Policy. For help with the game, see Support.